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Often the most cost effective way to gather project requirements is to analyze information that you already have, rather than set out to gather new information. At the very least it can tell us what we already know and focus the remaining investigation.
Customer Emails, tech support log files, marketing and business plans, business requirements documents and vision statements are just a few of the types of information that already tells us a lot about the project needs. Any succinct and appropriately focused reports written by domain experts will also guide us toward designing an interface that works for the largest number of systems.
| Strategy related documentation
Competitive analyses
Marketing collateral
Existing content
Documented customer demographics
Site logs
Usability reports (however informal)
A company style guide and/or other corporate identity documents
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 Laura Malone talks about the importance of research in her telesymposium. "Do you know me?"

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