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Interactive Kiosks |
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Self-service Kiosks are taking over the retail sector - airports, malls, financial institutions and even governmental agencies. The American past-time of waiting in line is waning as more and more services are automated for workers and customers alike. With the advent of the touchscreen, user interface issues are more important than ever. Creating fulfilling experiences for consumers in a well-branded environment is vital to the success of any corporations self service strategy.
Onlinefocus offers the combination of interface design and branding expertise that that leading companies demand for their interactive initiatives.
Some examples of our kiosk experience:
Onlinefocus worked hand in hand with FedEx's internal development team to create the interface for the world's first POP shipping kiosk. Initially contracted to assist with branding issues, our involvement grew to include use case development, screen flows, error cases, screen design, interface standards, and help systems. We continue to assist FedEx with their consumer interface initiatives.

First through a floppy disk mailed to college students and then with an extravagant in- store kiosk, we helped Clinique reach out to a new generation of savvy consumers.
In 1994 the "cyberface" disk was the first cosmetics based interactive experience of it's kind. It allows the user to type their own skin using the famous Clinique computer, and then get useful tips for makeup application and Clinique products using a replication of their own face.

The in-store kiosk boosted efficiency by serving as a virtual consultant, keeping customers engaged and moving through the sales cycle, so that when the staff was ready to help them, transaction time was reduced.

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