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Process Mapping
  Process Mapping   In order to design interactive products that will integrate as seamlessly as possible into the workplace it is important to map business processes that will be affected by the product. This includes processes that will be replaced by the new product as well as the touch points of processes that will be affected. Process mapping helps us identify which aspects of the current process can be automated and how the Web based product should be designed so that unnecessary re-engineering of processes isn't required.

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Laura Malone
Laura Malone talks about the importance of research in her telesymposium. "Do you know me?"

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